Privacy Policy

1. Introduction

At FeeSync (operated by Shri K Vignesh Industries), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully.

2. Information We Collect

We collect information you provide directly to us and data generated through your use of our Platform:

• Account Information: Name, email address, phone number, and organisation details provided on registration.
• Member Data: Names, contact information, and fee records of individuals added by administrators.
• Transaction Data: Payment history, amounts, dates, and method (processed via third-party gateways).
• Usage Data: Pages visited, time spent, features used, and device/browser information.
• Communications: Messages sent through contact forms or support channels.

3. How We Use Your Information

We use the collected data to:

• Provide, operate, and maintain the FeeSync Platform
• Process fee transactions and generate digital receipts
• Send payment reminders and notifications via WhatsApp and Email
• Generate reports and analytics for administrators
• Provide customer support and respond to enquiries
• Monitor and improve Platform performance and security
• Comply with legal obligations

4. Payment Data

FeeSync does not directly store sensitive payment card details. All payment processing is handled by authorised and PCI-DSS compliant third-party payment gateways. We only retain transaction identifiers and amounts required for our records.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: Third-party vendors who assist us in operating the Platform (payment gateways, email/SMS providers, cloud hosting).
• Administrators: Administrators of your organisation may view member data and payment records.
• Legal authorities: When required by law, court order, or governmental authority.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. Transaction records may be retained for up to 7 years for accounting and legal compliance. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Receive your data in a portable format

To exercise any of these rights, contact us at feesync.cloud@gmail.com.

8. Cookies & Tracking

FeeSync may use cookies and similar tracking technologies to improve your experience, remember preferences, and analyse usage. You can control cookie settings through your browser. Disabling cookies may affect certain Platform features.

9. Children's Privacy

FeeSync is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of FeeSync after changes constitutes acceptance of the updated policy.

11. Contact & Grievances

If you have any questions about this Privacy Policy or want to exercise your rights, please contact our team:

section11Address